Planning/Multi
Videoconference
Catering
Payments
Cancellations
Disclaimer

Reservations

Planning / Multipurpose Rooms

Reserving one of our planning rooms or our multipurpose room is easy. First, use the "View Schedule" link for the desired room to see if it's open at the needed time. Then call and let us know the date, duration, how many people you expect, whether you'll need to teleconference, and if so, with more than one other site at a time. We'll also need to know what other toys you'll bring / want us to provide.

For the multipurpose room, we'll need to know how you want it arranged. We can set it up in classic training or theater style as shown in the pictures, or move the tables together to create a very large conference table with seating for 12 plus extra seats along the side walls.

Will you be doing any catering? We allow just about any restaurant to cater in our facility. We provide coffee and sodas on the honor system. Food is allowed in all rooms except the videoconference room (coffee and sodas are OK).

We'll collect your credit card information over the phone, but won't charge you until after the meeting.

We bill in 15 minute increments.

Videoconference Room

Setting up a videoconference can be really simple or really complex, depending on who's talking to who. If this is the first time for you, call us at least a week in advance to discuss the timing, locations, etc. As above, we'll collect your credit card info but won't charge it until the day of the meeting.

Here's the kind of information you'll need to have on hand:

• How many endpoints? Typically two, but multipoint conferences can include up to six endpoints.
• When and how long?
• Who pays? For one end, both ends, or some combination of multiple endpoints?
• What network to use? IP is free; ISDN is expensive, but some endpoints haven't upgraded to IP yet.
• We'll need contact info for the people managing the other endpoints.
• Are the other endpoints already scheduled up?
• Who initiates the call? Will the other end(s) call LAMP, or will LAMP call them?
• Will you need the document camera?
• Will you need to hook up a laptop to share content?
• Will you need to have other people joining without video (teleconference)?
• Will you need to have a DVD recording made of the conference?
• Will you need an in-conference attendant? Now that's extra bucks.

Catering

Local restaurants that have agreed to deliver food orders to LAMP include:

• Central Avenue Grill
• China Moon
• Home Run Pizza
• Lemon Grass Thai Cuisine
• Ruby K's Bagel Cafe

Here's the process:

1. Pull up the page and menu for the restaurant of your choice.
2. Pay attention to any lead times or delivery timing restrictions they may have.
3. Call them and place the order.
   • Be sure to tell them it's a LAMP delivery, second floor of the Community Bank building, in Suite 250.
   • Make sure they know when to deliver the food.
   • Don't bother ordering drinks; LAMP has free sodas, bottled water, tea and coffee on site.
4. Show up for the meeting and eat the food. Yes, we have a microwave to warm things up if necessary.

Payments

As a customer, you agree to pay all charges incurred for the meeting, including any long distance, teleconference bridging, or videoconference bridging charges.

Payments for catered items must be made directly to the restaurant, generally at the same time as you place the order. LAMP does not act as an agent.

To keep things simple on the meeting day, a credit card reservation is required for estimated room charges. We won't actually charge the card until the meeting is over. We accept Amex, Mastercard, and Visa.

Cancellations

Cancellations cost money since we never over-book our rooms. In fact, we typically reserve up to a half hour before and after the scheduled time frame without charge, just to make sure everything goes smoothly. So when you cancel, it's a significant hit to us. If you need to cancel, it's best to do it as far in advance as you can to minimize the costs.

Disclaimer

An interruption of service during a meeting can occur due to problems at any endpoint, at a bridge, or simply phone, power, or internet problems. By using our services, you agree not to hold LAMP or Digital Publications, LLC liable for any damages or loss resulting from an interruption of service or other unexpected termination of the meeting. You'll pay only for time connected/in the room if loss of service occurs.